1. General Information
Hotel 9 (hereinafter referred to as “Hotel”, “we”, “us”) respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable laws of the Republic of Croatia.
Data Controller:
Hotel 9
Avenija Marina Držića 9
10000 Zagreb, Croatia
Phone: +385 1 5625 040
Email: info@hotel9.hr
2. What Data We Collect
We may collect the following personal data:
- First and last name
- Email address
- Phone number
- Reservation details (dates of stay, room type, special requests)
- Payment-related information (processed via secure payment providers)
- IP address and technical data collected through cookies
3. Purpose of Data Processing
We process your personal data for the following purposes:
- Processing and confirming reservations
- Communication with guests
- Compliance with legal obligations (e.g., guest registration requirements)
- Improving our services and user experience
- Marketing activities (based on your consent)
4. Data Sharing
We do not sell your personal data.
Your data may be shared only with:
- IT and booking system providers
- Payment processing providers
- Competent public authorities when legally required
5. Cookies
Our website uses cookies for:
- Website functionality
- Analytics (e.g., Google Analytics)
- Marketing purposes (e.g., Google Ads)
You may manage your cookie preferences at any time through our cookie consent banner.
6. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Restrict processing
- Object to processing
- Data portability
To exercise your rights, please contact us via email.
7. Data Security
We implement appropriate technical and organizational measures to ensure the security and protection of your personal data.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page.